Get In Touch
+1 916 2377023
info@medicheaven.com
Sacramento,CA
Frequently Asked Question!
Products can only be shipped to an address within British Columbia, and on delivery recipients must have government-issued ID with proof of age (19 years or older) to receive the order.
On delivery, recipients are required to present two pieces of ID, one of which must be government-issued identification proving the required age of 19 or older. The second piece has to include an imprint of the name and signature and/or picture.
Shipping is a free for 200+, regardless of order size.
Customers will receive a shipping confirmation email with a reference number and a link to shipping website to track their order.
Any orders placed over the weekend will not leave for delivery until Monday, due to delivery pick-up schedules.
Please note that any orders placed over a long weekend will not leave for delivery until the next business day, due to Canada Post pick-up schedules.
As of July 4, 2022, UPS resumed collecting signatures at time of delivery. If you are not home during delivery, a card will be left for you to visit the post office for pick-up. The recipient can be anyone at that address who is 19 years or older and can present two forms of valid ID.
If delivery is not possible then UPS will leave instructions about how to retrieve the order from a secure location. Pick up at that location requires government-issued proof of age and ID with the same address that is on the package.
If the package is not picked up or cannot be delivered, UPS will return the order to Medic Heaven’ distribution centre. After the package is returned to the distribution centre and processed, a refund will be provided.
If an incorrect product has been received in error, please visit the Contact page to connect with our Customer Care Centre. You must have proof of purchase (such as your order confirmation email).
On the Checkout Confirmation page, you will see your order number and instructions on making your payment. Orders only ship after payment has been received.